Case Study Essay Example | Topics and Well Written Essays - 3000 words - 2

Case Study - Essay Example The function of in-house system developers as mediators of organizational change is emphasized, with focus on their political and management techniques in implementing change. Conventional human-computer interaction (HCI) has focused on looking for means in which to devise a more functional and serviceable interfaces. This pursuit has been inclined to concentrate on the advancement of cognitive models of end user conduct in interaction with computers so as to identify design guidelines (Nadler, 1997). With the observations of Suchman (1987 as cited in Tidd, Bessant & Pavitt, 2001) of established action, collaborative design programs, and sociological descriptions of contextual computer use, this pursuit has departed from the laboratory and aimed to assume a more wide-ranging perspective of the users’ world as a means of updating design. It is thus far fairly known that organizations should be aware of the working activities of users exhaustively and contextually to devise technology that can be successfully integrated in work processes, a point of view now developed by the concern in building up groupware (Tidd et al., 2001). This case study focuses on a custom and internal development application in which common products are altered by an in-house information technology (IT) development group to appropriate the needs of the organization. Grudin (1991 as cited in Kamoche, 2002) argued that, provided with the complexity of direct user session, they could be a more suitable user group with whom developers of products can communicate. Moreover, Suchman (1994 as cited in Tidd et al., 2001) maintained that merely through the effort of internal implementers is it plausible to successfully implant innovative organizational systems into the frameworks of the organization. The in-house development group could be described rather generally as those staff members who have quite a few duties for devising prerequisites for the system, selecting well-suited